Returns & Refunds
When goods leave ReelBacking.com they are checked to make sure they are intact before shipping. If they are damaged when they arrive, it is therefore damage that has occurred in transit. If you need to return goods for any reason, whether they have been damaged in transit or are faulty, please follow the steps below to enable us to process your refund efficiently:
1. Give the reason for the return on the back of the invoice.
2. If you do not have the original invoice, please send us a note detailing the reason for return.
3. In the case of a faulty product please provide a full description of the fault on the back of the invoice.
4. Wrap the item securely in its original packaging.
5. Then email us for the delivery address.
6. We will notify you via e mail when we have processed your refund
For your protection we recommend that you use a recorded delivery service. ReelBacking.com are not responsible for returned items lost in the post or insufficient postage paid.
Shipping Rates Our shipping rates are based on 1st class postage for all orders.
Where is my order? We aim to despatch items on the same day as order.
When goods leave ReelBacking.com they are checked to make sure they are intact before shipping. If they are damaged when they arrive, it is therefore damage that has occurred in transit. If you need to return goods for any reason, whether they have been damaged in transit or are faulty, please follow the steps below to enable us to process your refund efficiently:
1. Give the reason for the return on the back of the invoice.
2. If you do not have the original invoice, please send us a note detailing the reason for return.
3. In the case of a faulty product please provide a full description of the fault on the back of the invoice.
4. Wrap the item securely in its original packaging.
5. Then email us for the delivery address.
6. We will notify you via e mail when we have processed your refund
For your protection we recommend that you use a recorded delivery service. ReelBacking.com are not responsible for returned items lost in the post or insufficient postage paid.
Shipping Rates Our shipping rates are based on 1st class postage for all orders.
Where is my order? We aim to despatch items on the same day as order.